Secure Digital Triage for GP Practices
Don't just build a website. Build a Clinical Risk Management System. Reduce unsafe phone triage, secure patient data, and streamline workflows with a governance-first digital front door.
- Clinical Risk & Call Triage
- Secure, GDPR-Auditable Forms
- Fewer Routine Calls to Reception
- Governance-First Architecture
- Built by a Healthcare-Experienced Team
Custom-quoted on our Custom tier. Simpler GP practice sites start from €0 upfront, €50/month.
No obligation • Healthcare specialist
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Healthcare Background
Built on 20 years in Irish healthcare — clinical workflows, patient confidentiality and medical terminology are understood here rather than researched.
Secure & Compliant
Websites built with security first. GDPR compliant forms for prescriptions and registrations.
Seamless Booking
Integration with your existing practice management software or simple online booking systems.
Accessible Design
WCAG compliant designs ensuring accessibility for all patients, including elderly and visually impaired.
No obligation • Healthcare specialist • Fast response
What should a GP practice website actually do?
Almost nobody arrives at a practice website to be persuaded. They are already your patient, or they are moving into the area and have no choice but to find someone. They come with one question and they want it answered in fifteen seconds: are you open, are you taking new patients, who do I ring at nine o'clock on a Sunday night, how do I get my repeat.
So the job of the site is not to look impressive. It is to be the version of reception that never gets busy. Every question your staff answer twenty times a week is a question that could have been answered on a page — and every one that is not answered there arrives instead as a phone call while somebody is trying to deal with a patient at the desk.
That reframes what "good" means. Emergency signposting sits above everything else. Hours and out-of-hours cover are the first real content, not buried in a footer. Practical detail about parking and access matters more than a stock photograph of a stethoscope. And the whole thing has to work on a five-year-old phone held at arm's length, because that is what a worried patient is using.
How do we reduce the number of routine calls to reception?
Start by writing down what the calls are. Most practices find the same handful: opening hours, out-of-hours arrangements, repeat prescriptions, whether you are taking new patients, how to get a form or letter signed, whether a particular vaccine is available yet, and how to get a result. None of those need a clinician and most of them do not need a person at all.
Each one gets a plain answer on the site, in the words a patient would use rather than practice shorthand. Then a small number of structured forms handle the routine administrative requests, so a repeat request arrives with the name, date of birth, medication and pharmacy already filled in instead of being taken down on a pad mid-conversation. What matters is that the form is scoped to admin only, says so clearly, and never invites clinical detail.
The other half of the work is signposting the things that must stay on the phone. Being explicit — this we can take online, this needs a call, this needs an appointment, this needs an emergency department — is what stops a website from quietly becoming a channel it was never designed to be. We will not promise you a percentage; what we can say is that every question answered properly on a page is one your staff stop repeating.
What information should be on a medical practice website?
Six things, above the clever stuff. Get these right and the phone gets quieter.
Opening hours and out-of-hours cover
Surgery hours, when phone lines open, and exactly who covers evenings, weekends and bank holidays. The single most-called-about fact in any practice.
Emergency signposting, above everything else
A clear line at the top of the page telling anyone with a medical emergency to ring 999 or 112 or go to an emergency department, and not to wait on a web form.
How to register as a patient
Whether you are accepting new patients, what to bring, and how a family or a new arrival to the area gets on the list. Saves reception the same call every day.
How repeat prescriptions work
Your process, your notice period and the route you want patients to use. Written down once, it stops the queue of calls that never needed a doctor.
The clinics and services you run
Vaccinations, women's health, chronic disease reviews, minor surgery, travel advice. Patients search the service, not the practice name.
Getting there and getting in
Address, parking, bus routes, wheelchair access, lift or ground-floor rooms. Practical detail that decides whether an older patient attempts the visit.
Is it GDPR-safe to take patient information through the website?
Health information is special category data, and the most reliable way to protect it is not to hold it. Our default is that the website collects the minimum needed to action an administrative request, encrypts it in transit, delivers it to the practice, and keeps no copy of its own. There is no patient database sitting on the public site, because a database that does not exist cannot be breached or subject-accessed.
Two things then need to be true in the wording as well as the wiring. Every form has to tell the patient plainly not to include clinical detail and not to use it in an emergency, and it has to say where the information goes and roughly how long it lives. Patients are entitled to know that before they type, and reception is entitled to a form that does not arrive full of symptoms nobody has read yet.
What we will not do is tell you the result is compliant. The practice is the data controller, your obligations depend on your own processes and retention, and whoever advises you on data protection should review the design against current Data Protection Commission guidance before it goes live. We will build to whatever they come back with, and we would rather have that conversation at the start than after a complaint.
Where does online booking fit in?
It depends entirely on how your practice triages, and any developer who answers that before speaking to your practice manager is guessing. Often the best answer is not new software at all — if your practice management system already offers a patient booking page, the highest-value thing the website can do is link to it clearly and label it properly.
Because it is a decision in its own right, we have given it a page of its own: online appointment booking and repeat prescription requests covers which appointment types are worth opening up, what should stay on the phone, and what it costs to build. If you run a private clinic rather than a general practice, our page for private consultants is the closer fit. Related sectors with the same care around personal data: psychotherapists and counsellors and creches.
What does it cost?
Published prices, nothing to chase. We build your homepage design first — you pay nothing until you approve it.
Most popular
Starter
€0 upfront
then €70€50/monthAutumn offerPay it over 12 monthsEnquire before 1 November. New customers pay €70/month from that date.
5-page site, hosting, domain, SSL, security, one content update a month and Google Business Profile setup. 12 monthly payments, then €15/mo optional.
Own it outright
Own It
€849€599 onceAutumn offerEnquire before 1 November. The price is €849 from that date.
Free hosting year 1, then €15/mo
The same 5-page site, owned by the practice. Care plan covers hosting, domain and small edits, month-to-month with no minimum term.
Clinics, news & forms
Bigger Brochure
€1,199€900 fromAutumn offerEnquire before 1 November. The starting price is €1,199 from that date.
one-off, optional care plan
Up to 10 pages with a news section for notices, admin request forms and local SEO basics.
Booking systems, patient forms wired into practice workflows and portals are custom work, quoted from €1,500 plus €125/month. Full detail on our pricing page, and you can check an existing practice site with our free speed test.
What Our Clients Say
"Transparent in pricing and kept me informed every step of the way. Quality exceeded expectations."
Benjamin Holbrook
Trustpilot
"The entire process was seamless and extremely professional, surpassing my expectations."
Aidan Mangan
Trustpilot
"Their support is fast, reliable, and always helpful. A fantastic team for any web project!"
ICPF Ireland
Trustpilot
Frequently Asked Questions
How much does a GP practice website cost?
A straightforward practice site is €0 upfront and €50 a month, covering hosting, domain, SSL, security, one content update a month and Google Business Profile setup, for 12 monthly payments — then it's yours. If the practice would rather own it, that is €599 once, with the first year of hosting free and an optional €15/month after that. A larger site with clinic pages, a news section and admin request forms is the Bigger Brochure plan, from €900. Patient-facing forms tied into practice workflows, triage flows or a portal are custom work, quoted from €1,500 plus €125/month. See the pricing page.
Will it work with our existing practice management software?
We do not replace it, and we would advise against any web project that tries to. Your practice management system is the clinical record and it stays that way. What a website does well is put the front door in front of it — clear information, and where your software already provides a patient portal or booking page, a prominent and correctly labelled link to it. Tell us which system you run and we will fit around it.
Is it safe to collect patient information through a web form?
Health information is special category personal data, so the safe approach is to collect as little as possible and never to treat a form as a clinical channel. We keep forms to administrative requests, submit them over an encrypted connection and route them to the practice rather than storing patient detail on the website. Every form carries a line telling patients not to include clinical detail or use it in an emergency. Your practice remains the data controller, so the design, retention and privacy notice should be reviewed by whoever advises you on data protection against current Data Protection Commission guidance.
Can patients book appointments online?
Sometimes the best answer is a well-labelled link to the booking tool your practice software already provides, which avoids a second system holding appointment data. Where a practice wants booking built into the site, that is custom work, quoted from €1,500 plus €125/month, and we would scope it with your practice manager first — online booking changes how the day runs, and it needs to match how you actually triage.
Who updates the content when our hours or clinics change?
You send it to us and we do it — one content update a month is included in every plan, and urgent changes like a closure or a flu clinic date we handle straight away. Practices on the Bigger Brochure plan get a news section they can use for notices. Nobody at the practice has to learn a content management system unless they want to.
Is the site accessible for older patients?
That is a design requirement for a practice, not an extra. We build with real text rather than text baked into images, proper heading structure so a screen reader can navigate, colour contrast that holds up, tap targets big enough for an unsteady hand, and text that reflows when someone has font size turned up on their phone.
How secure is it?
The public site is static files with no database and no plugin stack behind it, so the usual route into a small practice website — an out-of-date plugin — does not exist. There is no patient data stored on it to take. That is a very different risk profile to a WordPress install nobody has updated in two years.
Why does our practice not show up on Google?
Usually an unclaimed or out-of-date Google Business Profile, plus a site that never names the town or the services in the words patients search. Both are fixable and the profile setup is included. We go through the common causes on this page.
Related guides
- Online appointment booking
The detail on booking specifically — what it does to reception call volume and where the patient data actually sits.
- Private consultant websites
For the consultants you refer to, and for partners in the practice running a private clinic alongside the GMS list.